Points Expiry FAQ
Starting 1 May 2025, all points earned will expire 12 months from the date they are earned.
Points earned before 1 May 2025 → Expire on 1 May 2026
Points earned on/after 1 May 2025 → Expire 12 months after the date earned
Example:
10/03/2025 – Earned 500 points → Expires 01/05/2026
15/05/2025 – Earned 300 points → Expires 15/05/2026
Earned points that has expired will not be refunded.
To check your points balance, simply login to Celmonze Malaysia App, click on “History” to view your points balance and the next points expiry date.
Redeem items from the catalogue in the app.
Yes! We’ll notify you when points are close to expiry.
Yes! We’re updating our reward catalogue with new items from 1 May 2025.